cant link an account (Netflix ) to bravia comes up with an error has occured

Post » Sun Nov 08, 2015 5:00 pm

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Michelle Chau
 
Posts: 516
Joined: Fri Aug 25, 2006 10:24 pm

Post » Sun Nov 08, 2015 5:34 pm

Hi Dash8,

Welcome to Sony Community!

Please try the following steps below. This procedure may help you resolved the error message you are getting when trying to access Netflix app.

1. Test the Internet connection with a different device, such as a computer, to verify Internet access is available.

NOTE: If necessary, contact your Internet Service Provider (ISP) for assistance with re-establishing or activating an Internet connection.

2. Confirm that an active Internet connection has been established using a wired or wireless connection.

3. Make sure the device has the latest system software update installed.

4. Test if the error message only appears when accessing one particular online service or content.

NOTE: If the error only occurs when trying to access one particular online website or service, then that particular site may be temporarily down for maintenance purposes. In these rare cases, re-attempt to access the desired online content at a later time.

5. Reset the cable modem or router by unplugging the power cord from the electrical outlet for 1 minute.

6. Go into the Network menu and select Refresh Internet Content.

NOTE: The Refresh Internet Content option may not be available on all devices.

7. Reset the device to the factory default settings.

To best assist you further with your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

Thanks!

Jerome

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..xX Vin Xx..
 
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Joined: Sun Jun 18, 2006 12:33 pm


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