USB Error Message

Post » Sun Nov 15, 2015 2:40 pm

My Sony Bravia KDL-48R550C TV just started displaying an error message intermittently that "USB device is not supported" but I don't have a USB device plugged in. What can I do?

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Gavin Roberts
 
Posts: 511
Joined: Fri Jun 08, 2007 2:14 pm

Post » Sun Nov 15, 2015 2:18 pm

Hi Felix416,

Welcome to the Sony Community!

Thanks for your post. We would like to recommend to try the steps below:

IMPORTANT: Please make sure to remove all connected devices before you perform the steps below.

Update your TV

Start the process by pressing the HOME button on the remote control. Depending on what is shown on your screen, follow the appropriate steps below.

  • If image is displayed in the top-right corner of the screen:
  1. Select image.
  2. Select Customer Support.
  3. Select Software Update.
  4. Select Yes to start installing the update.
  • If image is NOT displayed in the top-right corner of the screen:
  1. Select Settings.
  2. Select Setup or Product Support.
  3. Select Software Update.
  4. Select Yes to start installing the update.

If the TV is not connected to the Internet:

By setting Automatic Software Update to On, the latest software in its release stage is automatically transmitted to the TV via broadcast waves, and the software updates.

Detailed information is available on https://ca.en.kb.sony.com/app/answers/detail/a_id/32190.

Reset your TV to default settings

https://ca.en.kb.sony.com/app/answers/detail/a_id/42994

If my post answers your question, please click the button below "Accept as Solution"

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Nicholas C
 
Posts: 510
Joined: Tue Aug 07, 2007 2:20 am


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