I purchased a Vaio and do not have the product key for windows. How do I update windows?

Post » Sun Nov 15, 2015 2:42 pm

I purchased a pre-loaded Windows 8 machine (Sony Vaio) SVF152C29M but Microsoft are telling me I need to get the product key from yourselves as it is interfering with my windows updates as it says that windows is not registered.

Please can you help?

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Post » Sun Nov 15, 2015 2:13 pm


Thank you for considering Sony Community!

It should not ask you for the product key. The product code should be embedded on the motherboard of the unit. Where did you purchased your computer? Your Vaio SVF152C29M is not being recognized by our system. Most likely this is not a U.S. model. You also appear to be located outside the U.S.

For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

I hope this helps.



If my post answers your question, please mark it as "Accept as Solution"

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