Xbr hx959 Horrible customer service Event ID: E62592819

Post » Mon Dec 07, 2015 8:56 pm

ended up with the dreaded xbr hx 950 horiztonal line issue. After calling in, I went through the process and was told I am elgible for advanced exchange. The CSR offered me a store demo unit, and did not specfy which model and was unable to provide any other information. I have an Event ID number in case anyone here works for Sony and can help me out. What exactly am I qualified to recieve for the troubles I'm having with what was supposed to be FLAGSHIP tv worth over $3000 dollars
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Post » Mon Dec 07, 2015 10:16 pm

Hi cruizer, I will check on this. Please provide the event ID via private message. Thanks, Hailey

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Rachel Briere
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Post » Mon Dec 07, 2015 9:18 pm

Just sent you a private message
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Marta Wolko
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Post » Mon Dec 07, 2015 10:17 pm

Hi cruizer, we will check our inbox. Thank you! Regards, Ella

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