Sony Dash Failed to Authorize: Device and Suit Mismatch

Post » Mon Sep 28, 2015 5:39 pm

Hello, can someone from technical support please email me to help me get my dash working again.

I think the mac address needs to be reset. I have tried re-boot dozens of times and every other step in the troubleshooting guides. Please help me, I have been unable to use my dash for close to 6 months now.

I have already spoken with Sony technical support over the phone and they had no idea how to change the mac address. They had me do all of the steps which I had already done.

Please help. Thank you,


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Post » Mon Sep 28, 2015 4:36 pm

Hi willg,

Please check the link below for further assistance.,66/kw/device%20and%20suit%20mismatch



If my post answers your question, please mark it as "Accept as Solution"

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Dan Stevens
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